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	<title>Comments on: 4 Action Items for More Lucrative Customer Communication</title>
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	<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication</link>
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	<lastBuildDate>Mon, 09 Jan 2012 21:55:09 +0000</lastBuildDate>
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		<title>By: Nick</title>
		<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication/comment-page-1#comment-14135</link>
		<dc:creator>Nick</dc:creator>
		<pubDate>Tue, 08 Nov 2011 13:56:03 +0000</pubDate>
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		<description>Customer service is based on employee service - read &quot;Employees First Customers Second&quot; by Vineet Nayar</description>
		<content:encoded><![CDATA[<p>Customer service is based on employee service &#8211; read &#8220;Employees First Customers Second&#8221; by Vineet Nayar</p>
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		<title>By: Christine</title>
		<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication/comment-page-1#comment-2157</link>
		<dc:creator>Christine</dc:creator>
		<pubDate>Tue, 07 Aug 2007 03:53:49 +0000</pubDate>
		<guid isPermaLink="false">http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication#comment-2157</guid>
		<description>It sounds so simple doesn&#039;t it Zaki!  Putting ourselves in our customer&#039;s shoes and we would know what it takes to deliver great customer service.  I think the problem occurs when no one &quot;owns&quot; the responsibility of the customer&#039;s happiness.  In which case, an effective solution is like you say, a properly defined process.

Thanks Zaki!</description>
		<content:encoded><![CDATA[<p>It sounds so simple doesn&#8217;t it Zaki!  Putting ourselves in our customer&#8217;s shoes and we would know what it takes to deliver great customer service.  I think the problem occurs when no one &#8220;owns&#8221; the responsibility of the customer&#8217;s happiness.  In which case, an effective solution is like you say, a properly defined process.</p>
<p>Thanks Zaki!</p>
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		<title>By: Christine</title>
		<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication/comment-page-1#comment-2156</link>
		<dc:creator>Christine</dc:creator>
		<pubDate>Tue, 07 Aug 2007 03:51:28 +0000</pubDate>
		<guid isPermaLink="false">http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication#comment-2156</guid>
		<description>Those are all really fantastic questions that deserve an answer.  We are attempting to tackle something similar in the near future.  

I talk to at least one business owner every week who has spent or is considering spending a good deal of money on building a blog without addressing any of these questions - not they aren&#039;t trying to think the idea through completely - they just don&#039;t know to ask these questions.  

As a blogger, you have an idea about some of the challenges.  It pains me to see businesses dumping money and time into building a blog that won&#039;t work for them because they haven&#039;t planned correctly or because they don&#039;t understand how blogs are different from websites.  I remember thinking the same way not all that long ago.

BTW - congrats on the near completion of your MBA - what an accomplishment!</description>
		<content:encoded><![CDATA[<p>Those are all really fantastic questions that deserve an answer.  We are attempting to tackle something similar in the near future.  </p>
<p>I talk to at least one business owner every week who has spent or is considering spending a good deal of money on building a blog without addressing any of these questions &#8211; not they aren&#8217;t trying to think the idea through completely &#8211; they just don&#8217;t know to ask these questions.  </p>
<p>As a blogger, you have an idea about some of the challenges.  It pains me to see businesses dumping money and time into building a blog that won&#8217;t work for them because they haven&#8217;t planned correctly or because they don&#8217;t understand how blogs are different from websites.  I remember thinking the same way not all that long ago.</p>
<p>BTW &#8211; congrats on the near completion of your MBA &#8211; what an accomplishment!</p>
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		<title>By: The Happy Rock</title>
		<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication/comment-page-1#comment-2132</link>
		<dc:creator>The Happy Rock</dc:creator>
		<pubDate>Mon, 06 Aug 2007 14:08:09 +0000</pubDate>
		<guid isPermaLink="false">http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication#comment-2132</guid>
		<description>I suspect similar to the 6 steps article, but really geared towards bloggers.

I know I don&#039;t have the experience to lay it out, but things like what the challenges are working in the rapidly changing web environment.  What the current and future prospects are for your niche.

Things like accessing you blog competitors stregnths(dpeth of content vs amount of content, length of existence, writing style, site design, brand, etc)

How to lay out your strengths, and then how to use them for competitive advantage.

If you have the contacts or knowledge ot generate that e-book, I think it would be a huge winner.  I would attempt it myself, but I wouldn&#039;t have near enough time to embark on something with that type of scale until my MBA is over in 6 months or so.</description>
		<content:encoded><![CDATA[<p>I suspect similar to the 6 steps article, but really geared towards bloggers.</p>
<p>I know I don&#8217;t have the experience to lay it out, but things like what the challenges are working in the rapidly changing web environment.  What the current and future prospects are for your niche.</p>
<p>Things like accessing you blog competitors stregnths(dpeth of content vs amount of content, length of existence, writing style, site design, brand, etc)</p>
<p>How to lay out your strengths, and then how to use them for competitive advantage.</p>
<p>If you have the contacts or knowledge ot generate that e-book, I think it would be a huge winner.  I would attempt it myself, but I wouldn&#8217;t have near enough time to embark on something with that type of scale until my MBA is over in 6 months or so.</p>
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		<title>By: zaki</title>
		<link>http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication/comment-page-1#comment-2125</link>
		<dc:creator>zaki</dc:creator>
		<pubDate>Mon, 06 Aug 2007 09:05:23 +0000</pubDate>
		<guid isPermaLink="false">http://createbusinessgrowth.com/business-building/4-action-items-for-more-lucrative-customer-communication#comment-2125</guid>
		<description>thats what we call good customer experience. The better is is, the more sales you get generally.

My approach on this is by keep everything simple yet comprehensive. Everything must be properly define. 

Put ourself in our customer shoes, and from there we&#039;ll see what customer see.</description>
		<content:encoded><![CDATA[<p>thats what we call good customer experience. The better is is, the more sales you get generally.</p>
<p>My approach on this is by keep everything simple yet comprehensive. Everything must be properly define. </p>
<p>Put ourself in our customer shoes, and from there we&#8217;ll see what customer see.</p>
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