Part 3 of 4:  An experienced sales executive, Christine, became sold on the value of on-line networking when she asked a newly-acquired client worth several million dollars in total sales what the final factor was that influenced them to work with her. The client replied that Christine’s profile on Linkedin that included endorsements was the tipping point. It enabled them to pre-screen her and her business, as well as showing that she was web savvy. This enlightening feedback prompted Christine to have all her key employees develop a profile on-line and she arranged to spend time learning how to fully utilize internet networking resources.

Negative Conversation

One question that arises for everyone who steps into on-line networking is what to do when someone says something unfavorable about you on-line, since it can be an anonymous posting and you may have no idea who made the comment. As Andy Beal, owner of an on-line reputation management company (Trackur) says, “Not all bad press is bad. It can be an opportunity for you to show how well you handle real customer concerns that the world can see.”

Keep in mind that the internet is too big for you to control all the conversations that might arise. What is relevant is being aware of the ones related to you, your business and your industry, and learning which comments and conversations are worth responding to and which are not. A bona fide crazy person attacking you will show up like that to others too. Just as top sales professionals view disagreement and objection as a doorway to new opportunities if they handle them in the right person-to-person way, the same applies to the internet.

How do you handle a negative posting? Imagine a restaurant owner finding a bad comment on a blog where her restaurant was reviewed. It might read: “I had to wait too long for the food and the server had an attitude!” A good responsive post would be, “I regret that you had anything less then an excellent experience. We are committed to providing great food, at a fair price, with friendly service. If you are ever having a problem, just ask for me or my shift manager.” Give a simple apology, state your commitment, and provide a guideline for future problems.

Reprinted from Women’s Edge Magazine
by Martin Brossman - www.ProNetworkingOnLine.com
& check out Understanding Linkedin

It’s better to make a mistake with the full force of your being than to carefully avoid mistakes with a trembling spirit. – Dan Millman

Insanity: doing the same thing over and over again and expecting different results. – Albert Einstein

Is it time you tried something different? If you want results you’ve never gotten, you need to do something you’ve never done.