Comments on: What’s that sound? Dave Thomas spinning in his grave. http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave Fri, 18 May 2012 17:12:23 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: dave macy http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave/comment-page-1#comment-371 dave macy Wed, 06 Jun 2007 15:41:25 +0000 http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave#comment-371 Went to Wendy's to get a couple salads and a baked potato. Always check your bag before driving off! I assumed the tater was beneath the salad but when I got back to work--it was obvious that the order filler left out the extra starch. So I drove back and went inside to handle it at the counter. After explaining that they hadn't included my potato, and had also give me the wrong receipt, I received no apology-- just an offer for french fries because the baked potatoes wouldn't be ready for about another 20 minutes. I opted for a lemonade and left wondering what Dave would have said if he (or his spirit) had handled my complaint. Customer service-- it'll either kill a business or keep 'em coming back! Went to Wendy’s to get a couple salads and a baked potato. Always check your bag before driving off! I assumed the tater was beneath the salad but when I got back to work–it was obvious that the order filler left out the extra starch.

So I drove back and went inside to handle it at the counter. After explaining that they hadn’t included my potato, and had also give me the wrong receipt, I received no apology– just an offer for french fries because the baked potatoes wouldn’t be ready for about another 20 minutes.

I opted for a lemonade and left wondering what Dave would have said if he (or his spirit) had handled my complaint. Customer service– it’ll either kill a business or keep ‘em coming back!

]]> By: @Stephen http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave/comment-page-1#comment-363 @Stephen Wed, 06 Jun 2007 02:31:13 +0000 http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave#comment-363 I went to Wendy's here in Winston Salem last night, about 9:00pm, and the young lady on the mic was pleasant, courteous, and well-spoken. She enunciated each word perfectly. The cashier wasn't boggled when I gave her $20.14 for my $2.14 order, and my sandwiches were hot and fresh when I got to the food window. It was a new experience, as I have had (mostly) bad service at Wendy's since I moved to NC. But I really wanted a Jr. Bacon Cheeseburger... I went to Wendy’s here in Winston Salem last night, about 9:00pm, and the young lady on the mic was pleasant, courteous, and well-spoken. She enunciated each word perfectly. The cashier wasn’t boggled when I gave her $20.14 for my $2.14 order, and my sandwiches were hot and fresh when I got to the food window.
It was a new experience, as I have had (mostly) bad service at Wendy’s since I moved to NC. But I really wanted a Jr. Bacon Cheeseburger…

]]> By: Fred http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave/comment-page-1#comment-357 Fred Tue, 05 Jun 2007 20:57:42 +0000 http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave#comment-357 <p>Hi Becky,</p> <p>Thanks for the post. I love the theme of your blog (http://customersrock.wordpress.com/). I see you had your own bad experience in your post - http://customersrock.wordpress.com/2007/05/29/do-you-want-my-business/</p> <p>Fred</p> Hi Becky,

Thanks for the post. I love the theme of your blog (http://customersrock.wordpress.com/). I see you had your own bad experience in your post – http://customersrock.wordpress.com/2007/05/29/do-you-want-my-business/

Fred

]]> By: Becky Carroll http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave/comment-page-1#comment-356 Becky Carroll Tue, 05 Jun 2007 20:45:21 +0000 http://createbusinessgrowth.com/marketing/whats-that-sound-dave-thomas-spinning-in-his-grave#comment-356 Great to find your blog! I completely agree: Dave would be appalled, and so am I. Each and every customer touch impacts the brand, and this one did not have a positive impact (I am just guessing here?!). It seems like such a small thing to use common courtesy, but there are many customer service departments that don't seem to demand it. Not sure why this was allowed to happen at this Wendy's, but I am sorry to hear about it. I hope it isn't catching! Great to find your blog! I completely agree: Dave would be appalled, and so am I. Each and every customer touch impacts the brand, and this one did not have a positive impact (I am just guessing here?!). It seems like such a small thing to use common courtesy, but there are many customer service departments that don’t seem to demand it.

Not sure why this was allowed to happen at this Wendy’s, but I am sorry to hear about it. I hope it isn’t catching!

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