Part 4 of 4: Time and Tracking Another common question from web networkers is “How do I know where I or my business are showing up on the web, and when something good or bad is being said about us?” The no-cost answer is to install the simple feature of Google Alerts. For more comprehensive reports there are paid services like Andy Beal’s reputation monitor called Trackur.

If you’re reading this and calculating the amount of time it might take to manage a number of on-line networking profiles, blogs and groups, consider the power and value of three little letters that you may have overlooked on many web pages– RSS– which stands for Real Simple Syndication. RSS has origins in the concept of big news agencies “syndicating” their information so others could pull it and use it. RSS gives all users the power of producing news or changing information that others can pull in, just like they would a national on-line newspaper. When you see RSS on the screen, it means that with something called a blog reader or a news aggregator you get to select the information that you want to keep up with, such as national news or news from your local social media site, and business networking sites like Linkedin, all in one location. With this method you are able at a quick glance to keep up with current news, new blog postings, or new connections your business allies are making on Linkedin at a quick glance. Then, if you want more details, you can “pull” more information as needed from your blog reader. Instead of being buried in email updates from sites, mixed in with news letters that you no longer follow, you can choose what you track and the degree you wish to follow it by only getting what’s new or changed.

You may think, how can I afford the time to use Social Media? If you realize that for many businesses this is where your current and future customers are, you can not afford to not spend time with it. Pick something and start small. You may choose to begin with Linkedin, on of the Inside Area Code sites (like inSide919.com),  Facebook, or Twitter.  Set aside a little time each day or week to “relate on-line”.

The new social media gives businesses the opportunity to be closer to their customers than ever before. Business networking brings us the ability to build alliances both locally and globally. The key is to not forget the value of the in-person connections which complement and enhance on-line relationships. Quality relationships still take time to develop—on and off the web.

Reprinted from Women’s Edge Magazine
by Martin Brossman - www.ProNetworkingOnLine.com
& check out Understanding Linkedin

See Part1, Part2 or Part3 of Professional Networking On (& Off)  the Web

Part 3 of 4:  An experienced sales executive, Christine, became sold on the value of on-line networking when she asked a newly-acquired client worth several million dollars in total sales what the final factor was that influenced them to work with her. The client replied that Christine’s profile on Linkedin that included endorsements was the tipping point. It enabled them to pre-screen her and her business, as well as showing that she was web savvy. This enlightening feedback prompted Christine to have all her key employees develop a profile on-line and she arranged to spend time learning how to fully utilize internet networking resources.

Negative Conversation

One question that arises for everyone who steps into on-line networking is what to do when someone says something unfavorable about you on-line, since it can be an anonymous posting and you may have no idea who made the comment. As Andy Beal, owner of an on-line reputation management company (Trackur) says, “Not all bad press is bad. It can be an opportunity for you to show how well you handle real customer concerns that the world can see.”

Keep in mind that the internet is too big for you to control all the conversations that might arise. What is relevant is being aware of the ones related to you, your business and your industry, and learning which comments and conversations are worth responding to and which are not. A bona fide crazy person attacking you will show up like that to others too. Just as top sales professionals view disagreement and objection as a doorway to new opportunities if they handle them in the right person-to-person way, the same applies to the internet.

How do you handle a negative posting? Imagine a restaurant owner finding a bad comment on a blog where her restaurant was reviewed. It might read: “I had to wait too long for the food and the server had an attitude!” A good responsive post would be, “I regret that you had anything less then an excellent experience. We are committed to providing great food, at a fair price, with friendly service. If you are ever having a problem, just ask for me or my shift manager.” Give a simple apology, state your commitment, and provide a guideline for future problems.

Reprinted from Women’s Edge Magazine
by Martin Brossman - www.ProNetworkingOnLine.com
& check out Understanding Linkedin