If your goal for 2017 is to grow your business, there are always new ways to help your business improve. Does your business fully utilise new technologies? Are your operations the most cost-effective they could be?
Follow our four tips to help grow your business this year.
Invest in Customer Service
82% of people have stopped doing business with a company following a bad experience. Delivering excellent customer service is crucial, especially for a small business, as unhappy customers are likely to tell others about a bad experience.
Invest in training for your staff so that you can give your customers am enjoyable shopping experience, increasing the chances of them returning, as well as spreading positive messages about your business.
Use Social Media
Using platforms like Facebook and Twitter is the easiest way to communicate with your customers directly. You can answer any queries or complaints immediately to ensure your customers feel valued. Also, you can use it to market any promotions, offers or products at very little cost compared to TV, radio and flyer advertising.
The growth of internet usage and e-commerce means that you should make your business easily accessible for digitally-connected consumers, which will help your business grow in 2017.
Use VoIP Calls
VoIP stands for Voice over Internet Protocol, which is a technology that uses the internet connection to make phone calls. Benefits of using a VoIP system, like the service offered by Gradwell, include:
Reduced phone bills, especially when making long distance calls
Easy access – you can use it anywhere with an internet connection
It can be used for video conferencing if you can’t attend a meeting
Being able to conduct meetings using VoIP is a great alternative to the long hours spent on business travel and also save you money on petrol, train tickets or flight costs.
Use the Cloud
Using a cloud service for your business can give you an advantage over your competitors as it is a good way to streamline your operations and reduce costs as important data is not kept on hard-drives that require constant maintenance.
The cloud can also give you better connectivity – it allows you to access your files, no matter what happens to your machine so you will no longer have to worry about misplacing your laptop or USB. Plus, it will enable better collaboration between colleagues as all of the same information can be accessed, wherever they are based.
Make sure you give your business all the tools to grow in 2017. Follow our four tips to help you make key improvements to your business operations and continue adding to your success.